Business Systems Analyst (Peoria, IL)

Pay: $26.00 – $32.00 per hour (based on experience and skillset)

Work Arrangement: Full-Time, On-Site

Why Join O’Brien Steel

O’Brien Steel Service is a growing steel service center based in Peoria, IL with multiple facilities across the Midwest. The company is recognized for its strong safety culture, clean work environment, and team-oriented approach. We offer stable, long-term career opportunities with the ability to grow into higher-skilled operator and leadership roles over time.

Position Overview

As the Business Systems Analyst, you are a member of the support team for the implementation, installation, maintenance, training and general support for O’Brien Steel’s ERP, EDI, and other system applications. You will be a primary resource for day-to-day help desk issues, providing users with resolutions while training them to resolve future issues on their own.

Key Responsibilites

Develop and maintain expert-level knowledge of the company’s ERP, EDI, and other system applications with a focus on designated functional areas and processes.
Provide day-to-day support by responding to, troubleshooting, and resolving user issues in a timely manner.
Educate and coach users during issue resolution to improve system knowledge and reduce recurring support needs.
Identify recurring help desk issues and trends, and develop training, documentation and process improvements to reduce help desk ticket volume.
Work directly with end users to field questions, address issues and provide guidance concerning the functionality of the system.
Learn and understand company business workflows across departments and identify improvement opportunities through use of technology or process changes.
Support the system with emphasis on end user support, help desk management, security, upgrades, testing, debugging, warehouse devices, and reporting.
Assist with the development and execution of user training.
Assist with projects related to system capabilities, process improvement and customization.
Visit O’Brien facilities periodically to work directly with users and better understand their processes.

Qualifications & Skills

+3 years with a manufacturing or distribution company with an MRP system.
Working knowledge of Microsoft Office and Microsoft Dynamics 365 Finance & Operations (D365 F&O).
General understanding of MRP concepts, ERP concepts, and reporting tools
Strong ability to troubleshoot issues and make system changes as needed to resolve the issue.
Strong ability to explain solutions and train end users of varying technical skill levels.
Professional presentation and written communication skills.
Strong ability to work independently as well as part of a team.

Benefits:

Competitive hourly pay
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Short and long term disability insurance
Life insurance
Paid time off

Career Growth Opportunities

O’Brien Steel is committed to developing our team members. Team members who demonstrate strong performance, reliability, and initiative will have opportunities to build new skills and advance within the company.